Corteiz Sale is committed to providing you with high-quality clothing and ensuring your complete satisfaction. If you need to return or exchange an item, please review our Refund and Returns Policy below.
1. Returns
1.1 Eligibility:
- Items can be returned within 30 days from the date of receipt.
- Products must be unused, in their original condition, and with all tags and packaging intact.
1.2 Process:
- Contact us at corteizsale@gmail.com to initiate a return.
- Include your order number, the reason for the return, and any additional details.
- You will receive a Return Merchandise Authorization (RMA) number and instructions on how to send your item back.
1.3 Shipping:
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- Please use a trackable shipping service or purchase shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
1.4 Non-Returnable Items:
- Sale items
- Gift cards
- Personalized or custom-made items
2. Refunds
2.1 Processing Time:
- Once we receive your returned item, we will inspect it and process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase.
2.2 Partial Refunds:
- Items not returned in their original condition, damaged, or missing parts may be subject to a partial refund.
2.3 Exchanges:
- We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
3. Defective or Incorrect Items
3.1 Report Issues:
- If you receive a defective or incorrect item, please contact us immediately at corteizsale@gmail.com with your order number and a description of the issue.
3.2 Resolution:
- We will arrange for a replacement or refund, including any return shipping costs if the item is defective or incorrect.
4. Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please contact us at:
Corteiz Sale
Address: 2222 W. GRAND RIVER AVE STE A Okemos, MI 48864
Email: corteizsale@gmail.com
We appreciate your business and are here to ensure a smooth and satisfactory experience with Corteiz Sale. Thank you for shopping with us!